Customer Charter

We are a customer-focused modern law firm, always putting our clients first.

This translates into the following Customer Charter for each of our products
MuveForward
Muve forward
  • We prioritise digital channels (e.g. portal, email) with response times of 24-hours for acknowledgement and 48-hours for full response
  • We believe in transparency – we share key information about the status of your case via our client portal
  • We manage your case proactively, chasing other parties on a weekly basis and providing regular updates to you
  • When required, we offer phone calls to our team via dedicated contacts
Muve forward
  • We use digital channels (portal, email, etc.) wherever possible, with strict 24-hour response times
  • We believe in transparency – we share key information about the status of your case via our client portal
  • We strive to be the fastest in the industry, pushing your case every week to make the difference
  • We dedicate a senior lawyer and experienced account manager to your case
  • Your dedicated contacts are available by phone or email when you need them
Muve forward
  • We optimise the legal process for speed – it is more resource-intensive, but much faster
  • We do more frequent chasing of all parties, reducing delays from the other side
  • We are on your side and a quick exchange is in both our interests
The above is only possible because we have invested in our staff to be 100% customer-focused, while developing technology to support our process.

Are you ready to

?

Dont be shy, get in touch with us

Muve is a trading name of Connect2Law Limited registered in England number 05153796 VAT: 234 6752 01

Parkshot House, 5 Kew Road,
Richmond TW9 2PR
020 3907 4401
For Existing Clients
020 8146 2000
For New Clients

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