Have a concern or a complaint?

Here at Muve, we’re very passionate about providing our clients an outstanding service during the home moving process. We also understand that during transactions that things can go wrong, or you’re not clear on the next steps. The first port of call for any concerns you have should be through your Account Manager or Conveyancer.

Alternatively, you can also speak to our Customer Service team, or ask for a supervisor when contacting your Account Manager or Conveyancer.

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Did you know?

Another way for you to escalate your concerns is to click one of the ‘Customer Thermometer’ buttons at the end of each email we send. This way, the relevant supervisor will review the case within 24h. It would be even more helpful if there is a comment outlining your concern.

Response times

We will try to provide you with a full response within 5 working days, there may be instances where we will request for more time to further investigate your concerns in order to provide you with a comprehensive response.
For more information, download our complaints handling procedure here.
Please note that you must specify if you want a complaint handled through the formal complaint procedure.