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We're always on the Muve...

At Muve, just like our clients, we never stand still. We are always looking to improve and change the way we deliver our services and constantly review everything we do to make sure that it meets and exceeds our clients expectations.

Our Quality team are the driving force behind the service that we deliver to our clients. Simply put, they rigorously pursue your agenda, putting our clients at the heart of everything that we do at Muve. The team also have key roles in supporting our Learning & Development function ensuring that lessons are always learnt from any hard conversation. They also assist our other departments by lending their experience through regular audits and internal compliance checks.

Meet the team

Complaints Procedure

At Muve we strive to give the best possible experience and that sometimes we know that we can't meet the expectations of all of our clients.

We value all feedback and if we haven't been able to meet your expectations, please do let us know and we will happily look at what we can do to help.

Step 1

Let your Relationship Manager know you are unhappy with the service you are receiving. They will work hard to address your concern in the first instance

Step 2

If your Relationship Manager and our department managers haven't been able to resolve your concern, that you may lodge a formal complaint using the button below. Our Senior Managers will review your transaction and provide a response within 5 working days

Step 3

Should we be unable to resolve your complaint internally, you may then escalate your complaint to the Legal Ombudsman.

We ask that where possible you provide us with prior notice and you can contact them through the details below:

enquiries@legalombudsman.org.uk
0300 555 0333
PO Box 6806
Wolverhampton
WV1 9WJ

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Muve is a trading name of Connect2Law Limited registered in England number 05153796 VAT: 234 6752 01

Parkshot House, 5 Kew Road,
Richmond TW9 2PR
020 3907 4401
For Existing Clients
020 8146 2000
For New Clients

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