How does Muve’s No Move, No Legal Fee Guarantee actually work?

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Muve’s No Move, No Legal Fee Guarantee is meant to give clients peace of mind and confidence. It’s an assurance that, if the property transaction falls through for reasons beyond the client’s control, they won’t have to pay Muve’s quoted legal fees. They only have to pay the non-refundable file setup fee and any disbursements paid on their behalf. 

In simple terms: if your transaction fails through no fault of your own, Muve waives 100% of the legal fee. 

Why is Muve’s No Move, No Legal Fee Guarantee Necessary? 

First-time buyers often fear losing money if a chain collapses. Reports reveal that approximately 30% of property transactions fall through in England and Wales. Common reasons for fall-throughs include survey issues, buyer withdrawal, and mortgage rejection. 

This will not just force buyers and sellers to take a step back from their property goals. It can also cost them time and money, with a failed property sale costing an average of £5,000 in the UK. Any amount paid toward property searches or Land Registry fees can not be refunded.  

Fortunately, there are conveyancing firms like Muve that offer a No Move, No Legal Fee Guarantee. It assures clients that abandoned property transactions will not cost them more than is necessary. At the very least, they don’t need to pay the legal fees quoted to them, no matter how much work has been completed up to that point. 

What does the No Move, No Legal Fee cover? 

This No Move, No Legal Fee Guarantee covers the fixed legal fee of Muve’s conveyancing service from instruction to completion.  

This pays for the work involved in reviewing and drafting contracts, liaising with lenders and the other party’s solicitor, raising enquiries, facilitating property searches, and managing the overall legal process for the property transaction. 

This service also includes 24/7 access to Muve’s online Client Portal (for case progress reports and monitoring), digital tools (AI checks and e-signatures), and other benefits. Tracking milestones, in particular, allows clients to spot delays early and reduce the risk of unexpected fall-throughs. 

Muve’s fixed legal fees do not count by the hour. Even if the transaction becomes more complicated and takes more hours to complete, no additional fee will be added. Unless, of course, it involves a fee attached to a legal requirement that was not identified at the time of quotation, in which case the client will immediately be informed of this new additional fee. 

Under the No Move, No Legal Fee Guarantee, the client does not have to pay this fixed legal fee if the transaction completely collapses for reasons beyond the client’s control. 

This will make budgeting easier for clients, as property transactions become more predictable. This lowers the risk and boosts their confidence to continue with the transaction, knowing a guarantee can shield them from potential financial loss. 

What the Guarantee does NOT cover… 

Muve’s No Move, No Legal Fee guarantee does not cover all fees incurred in the property transaction. Even if the transaction falls through, clients need to pay the non-refundable file set-up fee and the disbursement fees already paid. 

The disbursement fees are paid to external organisations and cannot be refunded. These are: 

• Local authority, water/drainage, and environmental searches 

• Land Registry fees (for official copies) 

• Management packs (for leasehold properties) 

• Special searches and assessments (if necessary) 

These are usually itemised in the initial quote provided by Muve, so clients know which parts of the upfront costs are refundable. Always review the conveyancing quote provided and be clear which disbursements are non-refundable. This will clarify what costs become payable as soon as they are ordered. 

How the Guarantee applies to Muve services 

Muve offers different conveyancing services, Muve Forward and Muve Lightspeed. 

With Muve Forward, if a property transaction falls through, the buyer or seller does not have to pay the quoted legal fee; only the non-refundable file setup fee and the disbursement fees already incurred are due.

With Muve Lightspeed, if the transaction falls through within 14 days of the instruction date and the Client Care Letter and Terms of Business have not been signed, the initial funds covering legal fees and file setup will be waived. Disbursements paid before this happens will still be payable. 

Enjoy Muve’s No Move, No Legal Fee Guarantee  

Through this guarantee, Muve reduces risk and gives clients peace of mind amid the unpredictable property market. It boosts the confidence of buyers and sellers, knowing that they can budget properly and feel protected from instruction to completion. 

Muve’s No Move, No Legal Fee Guarantee makes conveyancing in England and Wales more predictable and affordable. If you want to know more about Muve’s guarantee, get in touch with us. Click to get a quote, and we’ll provide you with an itemised conveyancing quote.