Complaints | What Made You Unsatisfied With Our Service?

OUR CUSTOMERS MATTER

We deeply value your experience with Muve. If something didn't go as planned, please share your feedback. Together, we can ensure a smoother journey for all our customers.

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Complaints Procedure

At Muve we strive to give the best possible experience and that sometimes we know that we can't meet the expectations of all of our clients. We value all feedback and if we haven't been able to meet your expectations, please do let us know and we will happily look at what we can do to help.

Step 1: Feedback

If you're unhappy with our service, speak to your Account Manager. They will work hard to address your concerns and in most cases, this will address your concerns quickly. Rate us from 'Excellent' to 'Poor'. If you choose 'Average' or 'Poor', we'll be alerted and will reach out.

Step 2: Formal Complaint

If your concerns aren't addressed initially, submit a formal complaint.We aim to respond within 5 days, though complex issues might require more time. You can also review our detailed complaint process by downloading it.

Step 3: External Resolution

If unresolved issues remain, reach out to the Legal Ombudsman at enquiries@legalombudsman.org.uk or 0300 555 0333. Please inform us if you do. They’re located at PO Box 6806, Wolverhampton, WV1 9WJ.

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See how a complaint works 1 2 3

Complaints Procedure

Step 1: Feedback

Step 2: Formal Complaint

Step 3: External Resolution

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