Complaints Procedure

At Muve we strive to give the best possible experience and that sometimes we know that we can't meet the expectations of all of our clients.

We value all feedback and if we haven't been able to meet your expectations, please do let us know and we will happily look at what we can do to help.

Got a Complaint

Download Complaint Procedure

Step 1

Let your Relationship Manager know you are unhappy with the service you are receiving. They will work hard to address your concern in the first instance

Step 2

If your Relationship Manager and our department managers haven't been able to resolve your concern, that you may lodge a formal complaint using the button below. Our Senior Managers will review your transaction and provide a response within 5 working days

Step 3

Should we be unable to resolve your complaint internally, you may then escalate your complaint to the Legal Ombudsman.

We ask that where possible you provide us with prior notice and you can contact them through the details below:

enquiries@legalombudsman.org.uk
0300 555 0333
PO Box 6806
Wolverhampton
WV1 9WJ

Testimonials

People love what we do and we want to let your know

Home moving doesn't
need to be stressful...

We don't agree that home moving has to be a stressful process and we are on a mission to prove it. Our Quality team works tirelessly to improve our processes, technology and contact with our clients.

We're always on the Muve...

At Muve, just like our clients, we never stand still. We are always looking to improve and change the way we deliver our services and constantly review everything we do to make sure that it meets and exceeds our clients expectations.